complaint

I called in on 8/18 to get my service restored and had a payment arrangement setup for 8/26/25. I was assured , promised even, by the lady I spoke with that I would not have anymore interruptions with my service until my payment arrangement. Today, 8/20/25, my service was interrupted again. I called and spoke with a couple different supervisors all telling me there is nothing they can do and I'm not eligible for an arrangement. They see the note from the other lady on 8/18 and apologized but nothing they can do to honor that. I am very upset with this situation. If your staff is promising a customer something, it should be honored. I was so grateful on 8/18 when she eased my stress and restored service and now I'm stressing out because I'm told nothing can be done and now I have to wait and be without service for almost a week until I can pay on the arrangement date I scheduled. This is false advertisement. I was lied to by Xfinity. A promise was broken. It is unacceptable to promise your customer something, ease their mind, just to turn around and flip it upside down again. I will not accept that there was nothing that can be done. That it is a "system" thing nobody can override it. This is [Edited: "Language"] and is not excusable. I've been a paying customer for years, and despite that life happens and I've gotten a little behind on my bill, is not ok to be lied to and promised that my service would not be interrupted. I will be looking into an alternative for internet service. One that won't lie and sell broken promises.