1 Message
Concerning late payment
I would like to know if there is help in allowing me to pay my bill on April 3 2025? I have a payment arrangement set up to pay by March 26 2025 but will not be able to make that payment on that time as previously thought. I have fallen a little behind as I have been dealing with health problems and the many costs that come with that(I am currently recovering from a bone marrow transplant as I was diagnosed with Acute Myeloid Leukemia). I very much need my services for handling appointments, medications, at home doctor visits and more. I hope that you can work with me on this as I can guarantee there will be a payment made on April 3rd. I tired dealing with the chat robot thing but it was of not help. I hope you can help me. Thank you
XfinityDemitrius
Official Employee
•
1.7K Messages
19 days ago
Hey @user_9lu877, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. With the current status of the account, you would need to submit a request for payment arrangement online through our self-service 'Set up a payment arrangement for your Xfinity balance' support page. Here, you can view eligible dates to schedule a payment arrangement.
Alternatively, you can also visit our 'How to set up an installment plan for a past-due balance' support page where you can determine if the account is eligible for an installment plan of the past-due balance. The account can only go through these options in order to help secure services as we are unable to process these requests.
Please let us know if there is anything more we could assist you with regarding the Xfinity account and services.
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