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MorganG1
1st Topic

Visitor

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2 Messages

Tuesday, May 6th, 2025

Confirmation number

I need to speak to someone to give them the confirmation number that I was given after paying my bill. It is IMPOSSIBLE to get through to a HUMAN when calling in! I have had nothing but issues when it comes to Xfinity service AND customer service! 

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Updated 

11 days ago

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XfinityThomasB

Official Employee

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2.3K Messages

5 months ago

Howdy MorganG1

Was there an issue with the payment? It should show the payment reflected in your Xfinity user profile within the app. Appreciate you touching base with us about the issue. 

(edited)

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MorganG1

Visitor

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2 Messages

I made a payment at a retailer using cash. I was given a confirmation number to give to Xfinity. I need to give this number so that my services are restored. 

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5 months ago

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XfinityThomasB

Official Employee

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2.3K Messages

MorganG1 Delinquent payments should always be made at a Comcast Service Center, so they're posted to the account immediately. Did you make this payment at a Western Union or CheckFreePay? You need two to five days for payments to process when paid at a third party location.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_31987k

Visitor

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1 Message

15 days ago

Same thappened to me!!!

1

XfinityRaul

Official Employee

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2.3K Messages

@user_31987k Thanks for making us aware you're also experiencing the same issue. How did you try to make the payment? Was it online or on the Xfinity app? Is the payment reflecting on your account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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janieredmon

Visitor

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2 Messages

11 days ago

I have been told on 3 different occasions that I would be receiving my new modem in 24 to 48 hours. The first time was Sept. 5 and I have yet to receive it. 

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XfinityJon

Official Employee

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639 Messages

Hey there janieredmon we certainly want to make sure we set the proper expectations. I will be more than happy to look into this for you. I will just need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

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