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user_xk3m56
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1 Message

09/04/2026 2:04 PM

Confirming Cancellation Request and Post-Cancellation Bill

Hello, I recently requested to cancel my Xfinity services, but I just received a new bill for the upcoming billing cycle. I want to confirm that my cancellation request went through properly, ensure my account is fully scheduled to close, and verify that this new bill will be reversed or prorated so I am not charged for services I will not be using. Thank you.

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1 hour ago

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EG

Expert

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120.5K Messages

2 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJorge

Official Employee

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3.2K Messages

1 hour ago

 

user_xk3m56 Hi there! Thanks for using our Forums today to write us. I am happy to work with you and looking over the account and bill to answer any questions. Our team is here to help and we are looking forward to hearing from you. To get started can you send me a DM with your name and address?

To send a "direct message" / "private message" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "Start new conversation" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it


https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
 

 

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