Confusion

I just had a lovely three day ordeal simply trying to switch my internet plan, which seems to be resolved as good as it's going to be. The problem is not necessarily a tech support issue but an overall system issue, though it could be a tech support issue as they may think I am actually trying to price haggle for a lower price. I was not, nor have I ever been 'haggling' for a lower price. I LITERALLY DO NOT UNDERSTAND YOUR MATH OR YOUR BUSINESS PRACTICES when offers say one thing but add up to something different. This is a problem with the overall presentation and handling of pricing. That is all.

Responses

XfinityBillie

Official Employee

•

3.2K Messages

1 day ago

Vando22 Hello and happy Thursday! We appreciate your time in reaching out to us here on our Xfinity Forums! I can appreciate where you are coming from, the package pricing itself does not include equipment or estimated taxes and fees. So, depending on the offer you were looking at and the equipment/services you have the pricing will vary from the initial package pricing. I would love the opportunity to help you with understanding the billing. Just send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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Billing

Vando22

Confusion

XfinityBillie

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