Visitor
•
7 Messages
constant outages
Over the past 4 weeks, I have experienced over 5 outages during daytime hours. Several of these last 6-8 hours. Credits need to be applied to my account for the disruption. Internet service is not reliable at all. 30311 Atlanta GA
XfinityChristy
Official Employee
•
2.4K Messages
17 days ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
5
0
user_t9411w
Visitor
•
2 Messages
10 days ago
five outages seems like nothing. Between SEpt 17 and Sept 24 we lost internet 59 times. I have had 3 tech's out to my home and I continue to lose service. I spend a minimum on 30 min on the phone every time I call and they seem to care about is selling me a new plan.
2
0