1 Message
Contract not reflecting in billing
I called on Feb 27th and was put in to a new 2-year contract at $50. I recieved my most recent bill that is showing $89 charge. I chatted with customer support last weekend who said a ticket was being put in to fix the issue but no luck. I then called again today and was told that there is no contract in place. I have a confirmation email from February showing my new 2-year contract for $50 (including equipment). I can also see this in my legal documents when I sign in but the agents are saying they can't adjust my bill because they don't see it on their end.
XfinityBradM
Official Employee
•
915 Messages
28 days ago
@user_52zvs8 There are times if you make change after a cycle has printed that will incur prorated charges as we bill a month in advance. You could be impacted by those leftover balance/rate from the older plan. Our team can provide some insight and make any necessary adjustments needed to correct the issue. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
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