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okie630
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Regular Visitor

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5 Messages

Sunday, October 19th, 2025

Contract renewal and/or price matching with competitor

I have a few demands; I would like to renew a "contract" that should consistently be locked in price for three years and also want to eliminate Voice service. The Cartoon Network should be included in the package as well, and the total price should at least match a competitor's price package. If such a thing is possible, I would greatly appreciate it, otherwise I would need to cancel my services with Xfinity. I have negotiated a new contract easily this way through Chat in the past and it worked well.

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3 hours ago

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XfinityNatalie

Official Employee

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403 Messages

4 hours ago

Greetings, okie630! Thanks for sliding by our XFINITY Community Forum. I understand how important it is to have the right plan when your service level needs have changed. Have you had a chance to review our incredible XFINITY Plan Builder by logging in with your XFINITY ID and password? Let us know if you need any assistance navigating through the promotions you can find to renew your plan to your liking and remove Voice service. If you need further assistance we are always more than happy to help!

 

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okie630

Regular Visitor

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5 Messages

Hi there. Unfortunately, there was nothing that I could do to get a price match for Comcast's competitor after perusing the Xfinity Plan Builder. I would like to take the next step of disconnecting all of my services. 

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3 hours ago

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XfinityNatalie

Official Employee

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403 Messages

 

Thank you for checking on our XFINITY Plan Builder. We would be more than happy to take a double look on this end for you as well before your final decision. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

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3 hours ago

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