1 Message
Corporate office dispute
I was charged a tech fee I was never told about or I would of declined tech visit. I ask customer service to waive fee the filled a ticket out and it was declined. I have been a customer 15 years i want this resolved or speak with corporate. You can go back and review transcripts of chat conversations seeing I was not told about it .
XfinityAbby
Official Employee
•
57 Messages
14 days ago
Hello there, thank you for reaching out to us!
user_hnw16n I am sorry that this has gone unresolved, I know how frustrating it can be to see unexpected fees on your bill, I would love to assist you further with this, please send us a direct message.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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