Credit Balance

Good afternoon @user_10htp0, and thank you for reaching out to our dedicated Communities team on our Forums today, we appreciate it! I hope you are having a fantastic Thursday so far. I see that you stated you have a credit balance that you would like transferred to your bank account and appreciate you confirming that the account is no longer active. I also see that you stated you had a card associated with the account before it was disconnected. To confirm, was that card the last payment method used? 

If you have a remaining credit balance on your Xfinity account after disconnecting your service, you can expect a refund in 4-6 weeks and it is typically applied to the last payment method used. If an automatic refund isn't possible, you'll receive an email with instructions to claim the refund online at xfinityrefunds.com. If there’s no email address on file or you don’t act on the email notification within 15-calendar days, you’ll receive a physical prepaid card in the mail in 7-15 business days instead. For more information, I have included the following link https://www.xfinity.com/support/articles/refunds-from-xfinity. When did you first disconnect your account?