Visitor
•
1 Message
credit balance
i have credit applied to my xfinity account but i want to withdraw that credit to my original payment method (get a refund i guess).
can i get that money withdrawn to my original payment method via debit card?
Visitor
•
1 Message
i have credit applied to my xfinity account but i want to withdraw that credit to my original payment method (get a refund i guess).
can i get that money withdrawn to my original payment method via debit card?
XfinityQuemekia
Official Employee
•
627 Messages
24 days ago
Hey there @user_fgl1q2 I hope you're having a great day. That's a great question, and I can certainly explain our refund process for credit balances. The way a refund is handled depends on whether your account is still active or has been disconnected. If you have a credit balance on your active account, it will automatically be applied to your next bill or bills until the credit runs out. This helps to cover your upcoming charges. For customers who have recently disconnected their service, any remaining credit balance is refunded.
0
0