Contributor
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75 Messages
Credit during outage
Hi. I requested a credit online for hurricane Milton and when I put the dates in, it says there was no outage for those dates. We were affected for several days due to the storm and I was in direct communication through texts with Xfinity being updated on the status of the outage. So I'm not sure why it shows no outage then. What should I do now?
XfinityRaul
Official Employee
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1.6K Messages
29 days ago
Hello, @xTheEdgex. I'm sorry to hear your service were affected by the hurricane. I hope everyone is safe and sound. I would be more than happy to review your account to see why this credit request was denied.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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