1 Message
Credit for lost services
I've been without internet since Helene came through and knocked everything out at just shy of 4am on September 27th. It took almost 10 days to get power, but I'm still without the services I pay for. Granted, I was given a credit of about half my monthly bill, but that credit was only through the 14th. It's now the 18th and I'm being told I'm not eligible for a credit. Why not? I still don't have service.
XfinityRaul
Official Employee
•
1.6K Messages
1 month ago
@user_7zyuzm I'm sorry to hear your services still haven't been restored. I would be more than happy to review your account to see what's going on in the area. I also want to see why you were informed you're not eligible for another credit.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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