Visitor
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1 Message
Credit from old account
Received bill from old address after moving which indicates a credit. Will this be applied to new account? If not how will this be handled?
Visitor
•
1 Message
Received bill from old address after moving which indicates a credit. Will this be applied to new account? If not how will this be handled?
XfinityKei
Official Employee
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1.9K Messages
3 months ago
@trick0415 This is a great question. Normally you would receive an email for a virtual gift card for that credit. I can certainly check to see if it can be transferred over to your new account and confirm the amount for you. Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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