Visitor
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1 Message
credit in my account
I turned in a small box for my bedroom tv a few weeks ago I'm waiting for a credit on my account the bill I received the other day still showed
my old amount $114.00 when will my new amount with the credit show up?
XfinityChristy
Official Employee
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2.4K Messages
3 months ago
Hello, and thank you for reaching out via our Xfinity Community forum. I would be happy to review your account and the equipment associated with it. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_kav887
Visitor
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1 Message
3 months ago
how do I get my credit of $25.00 back?
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