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user_g444n4
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5 Messages

Monday, April 6th, 2026 9:03 PM

CREDIT not being applied to invoice - THIRD REQUEST

Hello, I've chatted with customer service twice already spending hours trying to get this issue resolved.  Both times, being promised it would be fixed the next billing cycle.  This issue has been ongoing since SEPTEMBER 2025.  I have a $50 credit on my account that was issued due to service being out for 3 days.  PLEASE APPLY THIS CREDIT TO MY NEXT INVOICE. 

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7 days ago

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XfinityAbel

Official Employee

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167 Messages

10 days ago

Thanks for taking the time to post on our Xfinity Community Forms, @user_g444n4. I'd love to look into this further. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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user_g444n4

Visitor

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5 Messages

I will do so, however, I am requesting a quick resolution - I do not want to waste another hour of my life attempting to resolve a ridiculously simple issue.  Nor do I want any attempts to upsell me again.  Will this be confirmed before I contact you?  I need to speak with someone who knows what they're doing and will resolve the issue quickly, unlike the last 2 ridiculous wastes of time.

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10 days ago

user_g444n4

Visitor

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5 Messages

Nor do I want to rehash the entire thing 50 more times and answer 100 more questions.  It's really QUITE SIMPLE.  

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10 days ago

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user_g444n4

Visitor

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5 Messages

No response?  Please provide me with an email address as I do not have time to "Chat" for an hour.  

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8 days ago

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XfinityThomasA

Official Employee

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3.4K Messages

 

user_g444n4 - I want you to know that your concerns are important to us, and I absolutely understand the urgency of the situation. Let’s review this closely and collaborate on a solution. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_g444n4

Visitor

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5 Messages

NO ONE IS REPLYING TO THE CHAT!!!!!!!  absolutely absurd

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8 days ago

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