Credit not recognized

Hi,

I already tried a ticket being submitted, automatically denied…. I have proof that I should not be charged $137 from forward balance for July. I received a text informing of this credit, shows posted to my account as well I have proof of this as well. Attached is the text I received showing the credit of $137 which would make the charge from July correct and August bill of $315 totally Incorrect and in-fact essentially theft of $137 of my money. I need immediate action and assistance with this. Already spent hours chatting with text support who called me Amy and passed me around to 7-8 different representatives who all tried to upsell me on more expensive plans…. Thanks

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XfinityOrlandoM

Official Employee

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2.6K Messages

2 months ago

@Nate667

Thanks for reaching out to us, We do apologize if our refund policy was not explained I'll be happy to look further into your credit in your billing to make sure everything is resolved for you.

To get started go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Nate667

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2 Messages

Done, message is sent

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2 months ago

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Nate667

Credit not recognized

XfinityOrlandoM

Nate667

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