1 Message
Credit not refunded
I have been waiting several weeks for my refund. I have contacted support multiple times with one saying it would be deposited to the original payment one saying it would be a check and 2 others opening tickets. This is ridiculous and no one will give me a straight answer as to when I'll get my money back. Im frustrated with this company and someone needs to give me a straight answer.
user_qj3t9g
5 Messages
9 days ago
this is the same for me. I called in and told the agent that I only wanted internet in feb- 2024. my box's where disconnected that day and not longer had access to tv. I admit fault in not turning them in for a few months as I forgot. I thought my bills where higher due to the rentals of the box's still being charged, two of them. I returned them at my local store a few months later. Not once had I watched tv and couldnt as it was disconnected. I realized this in january. I have been reaching out over the phone and online and for no reason. These CLOWNS could not fix it. Finally i went into their store in person where i returned them at. the guy looked into it and said yeah you have been being charged for a tv and phone package and espn plus this whole time. He told me i was owed approx. 2700 dollars. Ive submitted a ticket and they finally got around to it 12 days later. inbetween this 12 days i had contacted MANY chat agents and called in as well, None of them gave me the same answer. Some said i would recieve the 2700 and others said nothing. Long story short, The lady on the other end said she didnt have to go and back date anything and that i would have a credit of 700 dollars...... I should have only been paying for the 109 dollar internet package and a 15 dollar service fee. I was pay close to 300 every month.... the agent said i should basically be thankful she was doing that. I told them to pause this while i seek out legal resources and double check all the bills. she said i have until monday to make a choice. I told her you took 12 days, I get 12 days....... I have already sent in a formal complaint to my local attorney generals office. FCC is next and possibly arbitration to follow......
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XfinityJoe
Official Employee
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742 Messages
9 days ago
Good morning. I am sorry to read you are having issues with your refund. We would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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