8 Messages
credit refund after service canceled
I canceled service on Feburary 10th, I have a credit balance for 2 billing cycles now but no refund. When will the refund be processed?
8 Messages
I canceled service on Feburary 10th, I have a credit balance for 2 billing cycles now but no refund. When will the refund be processed?
XfinityDena
Official Employee
•
3.1K Messages
18 days ago
Thank you for reaching out @user_652fli I would be happy to take a look at your account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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