3 Messages
Credit Request, cannot complete online
Service has been repeatedly down in my area (supported by text messages from xfinity), I am trying to request credits, and it tells me that I cannot as too many has been required. How do I get credit for the "extra" days that exceed the ones already requested?
XfinityJamesC
Official Employee
•
1.7K Messages
2 days ago
Greetings, @user_5hcfhh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these missing credits. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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