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thebar1957
1st Topic
Originator
1st Reply

7 Messages

Wednesday, March 19th, 2025 5:29 PM

credit

I returned my two boxes and two remotes on Jan 6 but was not credited from Jan 6 - 21. I went to my local office and they said the tech did not cancel my service when I returned my boxes and remotes on Jan 6. My account needs to be credited from Jan 6-21 as I did not use Xfinity for cable tv.

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Updated 

9 days ago

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thebar1957

7 Messages

16 days ago

I went to my local Xfinity office and they canceled my cable tv on Jan 21. It should have been canceled on Jan 6 when I returned my boxes and remotes.

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XfinityVictor

Official Employee

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1.2K Messages

 

thebar1957 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

0

thebar1957

7 Messages

I  have tried numerous times to use Xfinity Assistant and they have not been able to help me. I talked to customer service via phone and they were not able to help me. I am very frustrated by customer service. I do not wish to be on a phone call for an hour being passed from one person to another without receiving help. Each person referred my call to another person and so on. After an hour of this treatment I hung up.

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15 days ago

0

thebar1957

7 Messages

Victor, I sent another message via Xfinity Assistant today. Can you please help me?

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9 days ago

0

XfinityJamesC

Official Employee

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2.1K Messages

Thank you for getting back to us, @thebar1957. I'm sorry to hear you're having issues getting this taken care of with the Xfinity Assistant, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

0

thebar1957

7 Messages

I just DM you with my personal info.

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9 days ago

0

EG

Expert

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109.5K Messages

16 days ago

The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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thebar1957

7 Messages

Thanks for your help.

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15 days ago

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