Hi there, @user_6w9li4 I can certainly understand your concern regarding a bill increase of more than $30, and I'd be happy to take a closer look to determine what caused the change. To protect your account information, please send me a DM with your full first and last name and your complete service address. Once I have that information, I'll review the billing details and help identify any changes, such as promotional expirations, service modifications, equipment charges, taxes, or other adjustments that may have impacted your monthly bill. I look forward to assisting you further and getting some answers for you.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
XfinityRichard
Official Employee
•
3.5K Messages
13 days ago
Hi there, @user_6w9li4 I can certainly understand your concern regarding a bill increase of more than $30, and I'd be happy to take a closer look to determine what caused the change. To protect your account information, please send me a DM with your full first and last name and your complete service address. Once I have that information, I'll review the billing details and help identify any changes, such as promotional expirations, service modifications, equipment charges, taxes, or other adjustments that may have impacted your monthly bill. I look forward to assisting you further and getting some answers for you.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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