New Poster
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5 Messages
Customer service dodging their responsibility
I canceled service with Internet two weeks ago and at the same time as for the mobile to be turned off, which I wasn’t using it was not. I received a bill for 4567. Since then, last night, I have a transcript where they were supposed to waive the fee. The amount is still there and every time I text or message they find a way of cutting me off. I will not pursue this any further with their customer service, but if they pursue it with me, I will submit the transcript to legal representation. Here is a copy
[Edited: "Personal Information - Chat Transcript"]
XfinityMatthew
Official Employee
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948 Messages
12 hours ago
Thanks for reaching out @user_drww. We would be happy to check into the mobile portion of the account and see what is going on. To get everything pulled up please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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