Customer Service! [Edited]

I have been a customer since 2019! My husband had recently switched jobs, so I had set up a payment arrangement for October 23rd originally, which they tried to say was yesterday (October 18th). I chatted with not one, but TWO REPRESENTATIVES. Both told me that my payment would be extended up until November 14th. Both also assured me that my services would not be interrupted. Today they shut off my internet. I called customer service. A very rude woman answered the phone, and when I told her the circumstances and that I had talked to two representatives…she called me a liar and said that they would NEVER extend my payment like that. The chat history is right there in black and white IN THEIR OWN CHAT SYSTEM! Would do absolutely nothing to help me. Highly considering switching to a different company because this is just ridiculous! Train your people better and stop lying to customers about their services!