Customer Service is asking for SSN and Credit card Number Billing Concern – X-Class 2 Gig Plan Pricing

user_787cce Hi there! I appreciate you reaching out and understand your concerns regarding your experience at the store and callin in. Generally speaking when you call us you would not be asked for your SSN or CC information unless a credit check was being performed. I am happy to review your account and go over your current pricing, however what you see online may not always be available as this can be a new customer offer or for a different areal. 

 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems.