Customer service is impossible to reach and I can’t pay my bill

Thank you very much for reaching out to our team here. There is an option to unlink an old account at the Xfinity.com site. 

1. Click the Account icon and then select Account and Identity.
   • If the account you want to unlink has automatic payments turned on or a pending scheduled payment, you need to turn off automatic payments and remove all scheduled payments before unlinking the account.
2. Click Xfinity ID and Security.
3. Scroll to the Your Accounts section to see the accounts you are linked to and then click Manage and link accounts.
4. Verify your identity to continue. You can do this with a notification sent to the Xfinity app, or a code sent through text or emai
5. To unlink from an account, click Unlink next to the desired account. If the account you want to unlink is the default account, first click the Make default button for one of your other accounts.
   • After unlinking, you will no longer have access to that account. To regain access, the Primary user for the account will need to add you as a user. 
   • If you need further assistance with that you can send me a direct message with the full name and complete address for your account. 

     To send a direct message [private message]:

        Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

        Click the "New message" (pencil and paper) icon

        The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

        - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

        - An "Xfinity Support" graphic replaces the "To:" line.

        Type your message in the text area near the bottom of the window

        Press Enter to send it