Visitor
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1 Message
Customer service lying to me
I had gotten through to a live agent about my comcast bill as we are going through an extremely difficult family situation and we are behind on our bills. He said he would create an extension for me that would restore our services and I would be able to pay a certain amount for that extension to help us with this situation. After thirty minutes I realized our services were not restored, and he just lied in terms of creating this agreement. I found this out when I called xfinity and she had told me nothing was ever created and she ended up doing it for me. I still don't know if our services will be restored. This is an absolutely ridiculous run around I've been put on and it makes me wonder why we even have Xfinity in the first place. Absolutely terrible customer service.
XfinityRichard
Official Employee
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1.4K Messages
1 month ago
Hi there, @user_9eb6cc ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding being told 1 thing and finding out that is not correct. Please be assured you reached the right person to assist you and look further into your account concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
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user_bitfb1
1 Message
9 days ago
On Friday, a customer service representative said that he had obtained special approval for me to get the preferential price of my previous Internet service. I found it incredible because the price was very low, so I repeatedly confirmed with him. He kept insisting that he had done it for me and asked me to fill in a good review for him. It was 5:50pm at that time. I was in a hurry to turn off the computer to pick up my child from school. Under such circumstances, I still wrote a good review for him and gave him a 10. According to what he said, it will be updated in my account within 24 hours. I checked my account on Saturday, Sunday and Monday respectively, and did not see any changes. I thought Monday was a holiday, maybe because of this reason, I did not see any changes. When I waited until Tuesday and still did not see any changes, I contacted the customer service of the online window of xfinity and was told that there was indeed no change in my account. The price mentioned by the previous customer was gone now. The later customer service representative told me that it should be the previous customer service who deceived me. Of course, I knew I was deceived without him saying it. I just think that a big company like xfinity actually has such a bad apple. It is really disappointing. As a customer service staff, isn’t it the most basic thing to honestly introduce all the real information? Deliberately lying and teasing others, I have never encountered such a bad customer service. His name is Ayush.
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user_na6tgx
2 Messages
8 days ago
Xfinity is horrible! I am leaving Xfinity and will be contacting a lawyer today! When I signed up for Xfinity, I told them I am on a fixed income and can only afford what I can afford so they set me up with the 500mbps plan for around 60$ but with mobile and paperless discounts it ended up being 45$ per month. I've been with Xfinity for 3 years and 2 months and only after a couple months of having the service they offered me an upgrade to gig speed for only 10 or so dollars a month extra so I agreed. Well I'm the last few months my contract expired and my bill shot up to 159$ per month. At the time I was unaware my contract expiring was the reason for this so I contacted Xfinity through chat and the chat agent assured me he set me up again on the 500mbps plan for 45$ and that my bill that was due in 2 days of 159$ would be adjusted to 45$. 2 days later the full amount came out of my account causing my bank to hit me with overdraft fees and cause another bill to miss payment....I contacted Xfinity again and they told me that I couldn't get that plan on my account and that I was mislead so they offered me refunds of the overcharged and offered to lower my next bill to 90$ , I said ok fine. Here it is my next bill and it has not lowered to 90$ and I was denied the refund by Xfinity. This is ridiculous. Xfinity is a joke and I will never recommend them to anybody.... I'm supposed to have gig speed and I'm barley getting over 350mbps anyways. On top of that for the entire last year I have been paying for Starz through Xfinity. Nowhere on any of my devices does it show an active Starz subscription so I can't cancel it on my end because of that and for the entire year I have asked Xfinity agents to cancel Starz and each one of them tell me they are going to buy here it is almost a year later and I'm still paying for a subscription of Starz that I can't even use. It is a joke. And I have screenshots of every single interaction with Xfinity chat agents to use as proof to the lawyer as well. Xfinity allows it's chat agents to speak on it's behalf so what a chat agent tells a customer should be upheld by Xfinity point blank. A company like Xfinity should have better training to keep stiff like this from happening and it's not right.
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