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user_4nnryx
1st Topic

1 Message

Tuesday, February 4th, 2025 8:33 PM

Customer Service

Good afternoon. I have tried numerous times to get a live agent to discuss my bill and triple play package. The AI is absolutely useless. I was on hold for over 20 minutes and refuse to spent all day trying to reach someone. This is absolutely ridiculous being for what I pay for services. Can someone please reach out to me or provide a number I wont be on hold for a long time?

Question

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Updated 

2 months ago

46

1

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XfinityKei

Official Employee

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1.4K Messages

3 months ago

Our apologies for the hold times. @user_4nnryx our team can also help with your triple play and bill concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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user_oixqvg

1 Message

I've been trying to disconnect my cable and internet service for about 2 hours now and nobody seems to be able to stop my cable service.  Why 

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2 months ago

0

XfinityOrlandoM

Official Employee

 • 

1.9K Messages

@user_oixqvg

 

Go ahead and send me a direct message,  I'll be happy to assist you with disconnecting your cable and Internet services.

 

When you send the direct message please provide your name and your complete address so we can get started.

 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your Messdage in the text area near the bottom of the window

Press Enter to send it

 

 

 

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2 months ago

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