Customer Service

I had concerns about billing.

Ok so can i get help or not?

My service is going to be cancelled soon all i wanted to know if it was possible for me to just pay in exactly a week from now? If i cant then fine.

You can pay it when you are ready. If you want to wait for a final bill, as long as you do not have a past due balance, you should be fine.

So you're saying as long as i schedule the payment. My service will not be disconnected? Is that what you are telling me?

I have a past due balance though 

Let's have a look.

Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us: 
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum