Customer since 2008 looking for retention offers before switching to Fidium

I have been a customer since 2008 (technically a lot longer under previous companies). Currently on a 1200Mbps plan for $80/month that expires in November. My dad just moved to the same town and has offers showing for $100/month for a 2Gbps plan for 5 years. When I called, the best number they would give me is $130/month for the same plan (after autopay discount) which is exactly what shows online.

I'm strongly considering switching to Fidium Fiber for $60/month for their 2Gbps plan.

I'm not using (nor do I need) mobile or any streaming services - only Internet. Before I cancel my line after 20 years due to pricing, is there a retention offer for Xfinity to keep my business? I don't get anywhere calling into standard support. I'd be fine with a 5 year the $100 price point for the 2Gbps. I have no problem with the autopay and own my own equipment that supports that speed.

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XfinityEmilyB

Official Employee

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3.1K Messages

2 hours ago

user_cdht8x Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services :). Although my team doesn't typically have loyalty or retention offers, I want to review your account and make sure you have the perfect suite of service for your home.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

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user_cdht8x

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2 Messages

@XfinityEmilyB This is kind of what I do NOT want. I don't want somebody reviewing my account for upsell opportunities. I don't need Xfinity mobile, or streaming services, or whatever else is there. I feel that when I need support, somebody always wants to "review my account" and they always try to upsell me.

I just want a pricing on 2Gbps service that matches what new users get instead of treating a 20 year plus client differently. I should not have to cancel everything and wait 90 days to be considered a "new" client again - that just seems silly.

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2 hours ago

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XfinityEmilyB

Official Employee

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3.1K Messages

user_cdht8x Long-term customers are incredibly important, and we appreciate the many years you've chosen to stay with us. While I can't guarantee any particular promotion, I'd be happy to review the account and see whether there are any current offers, package options, or plan changes that could help. Please send a DM and we will be happy to continue there :).

I am an Official Xfinity Employee.
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2 hours ago

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user_cdht8x

Customer since 2008 looking for retention offers before switching to Fidium

XfinityEmilyB

user_cdht8x

XfinityEmilyB

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