Customer support

I ha e tried to call, schedule a call, and tried to text an agent about my bill so I don't lose service but I'm unable to get though to speak with anyone

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XfinityEricB

Official Employee

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1.7K Messages

1 month ago

user_dh1um8 Hello, and thanks for reaching out for help with your billing concern today. I would be happy to help in any way I can.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_dh1um8

3 Messages

@XfinityEricB I don't not have an option on my app to send a direct message

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1 month ago

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user_dh1um8 My instructions were to send us a direct message here which is done through our Forums website. Are you not able to see the speech bubble at the top right corner of this thread here in Forums?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_dh1um8

3 Messages

I found it I thought you meant on the Xfinity app at first

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1 month ago

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Billing

user_dh1um8

Customer support

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