Customer Support

When I paid my bill , I was set up with a new account that was cheaper. It also includid Netflix and som other chanels. I did not wont prime chinels. My bill was to be around $180.00 . I am not geting nun of whit I approved . If you cant help please have an agent call me  at . {Edit due to personal information} Thank you [Edited: "All Caps"]

@user_yj1eqi

Thank you for clarifying. We apologize if we did not clearly explain how billing works when changes are made to your account. Since we bill one month in advance, it is possible the change was made in the middle of your billing cycle and will not appear on your monthly bill until the next cycle. 

In the future, you can always review your detailed billing statement, which lists your billing date, through our awesome Xfinity app or through our website, where you can view the last 12 months of detailed billing statements. https://www.xfinity.com/support/articles/view-xfinity-billing-history

Let’s take a closer look at your account to confirm you are receiving the services you agreed to while we work to set the correct billing expectations.

Just send me a direct message including your first and last name and complete service address

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum