Debt collection removal once paid

A debt was sent to collections from an account attached to mine, an additional service address, I was not aware of the debt until it was sent to collections. I of course immediately paid it. Comcast needs to remove this debt collection from my credit report. I have been a customer for years and pay my bills. If not I will be in touch to cancel my service and switch providers. Marking the debt as paid does nothing, it needs to be deleted.

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XfinityJeffB

Official Employee

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276 Messages

26 days ago

Once the debt is reported as paid, it can be removed. This can take time; but I am happy to see if we may be able to escalate that for you.

If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

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user_zme2un

Visitor

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1 Message

@XfinityJeffB

This has also happened to me. I am more than happy to reach out and pay the amount in full either over the phone or online. I just want to be assured that the debt will be deleted/removed upon payment. I really appreciate your time and help!

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8 days ago

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XfinityChelseaB

Official Employee

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2.3K Messages

Hello @user_zme2un, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. I would need to pull up your account to look into this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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