Visitor
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1 Message
Debt removal
I was charged for a phone plan that I never used nor did I turn on. Each time I called in to have it canceled I was just credited, and the last agent informed me it was closed. Now it shows up on my credit report and is affecting my score
XfinityDuron
Official Employee
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1.1K Messages
15 minutes ago
I do hate to hear about your issues around your mobile cancellation. That is not the impression we want to leave with our customers. I will be more than happy to look into this issue for you. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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