Delay Xfinity Payment

user_9iwkut Good morning, and thank you for reaching out to us. I understand this is an incredibly stressful situation, and we certainly want to help you find a solution and keep your service connected. Please send a Direct Message with the following information so I can securely start reviewing your options:

1. Your Full Name (as listed on the account)

2. Your Full Service Address

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it