derogatory mark on credit report

Hi there,

I had an account with Xfinity two years ago at [Edited: "Personal Information"]. I am writing after numerous discussions with Xfinity customer support regarding an error on the part of Xfinity Comcast.

I moved from my previous residence in July 2022. Upon moving, I submitted a cancellation request for the internet service associated with that address and returned the equipment. I was informed that all charges were paid at the time of cancellation, as my account was set up for automatic payments. However, I never received any bills via email or mail.

On October 31, 2024, I was notified by Chase credit alerts that a derogatory mark had been added to my credit report for my account with Waypoint Resource Group, indicating that I owed $53 to Comcast. I called Comcast immediately and paid the bill. Because this was an error on Comcast's part, and I was never notified about the unpaid bill, I request that the derogatory mark be removed from my credit report without delay.

This situation is deeply concerning and unfair, as I was unaware of these charges.

I am requesting immediate action to rectify this issue. Specifically, I ask for:

1. The derogatory mark to be removed from my credit report without delay.
2. A formal confirmation that this issue has been resolved and that no further actions will be taken against me regarding this matter.

This ongoing issue has caused significant stress and harm to my financial standing, and I urge both Xfinity Comcast and the collection agency to address this matter promptly. I trust that you will take the necessary steps to correct this error and restore my credit report to its accurate standing.

Please confirm receipt of this email and provide an update on the actions being taken to resolve this matter.

Thank you for your prompt attention to this urgent issue.