Visitor
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1 Message
Device Lost/Unable to return
When I was setting up my internet at my new house, the device was mistakenly delivered to the wrong address and I had to contact Xfinity to get a new modem. The new one works great, but the old one is still on my account and I don't have it and would like it removed from my account so it doesn't bill me. thanks!
XfinityDemetrise
Official Employee
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346 Messages
13 days ago
Hi there @user_2qb1sd Thank you so much for reaching out on our Xfinity Community Forum I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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XfinityAngie
Official Employee
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2.8K Messages
13 days ago
@user_2qb1sd, thanks so much for working with us today. This was an easy fix. We had to remove the first modem that was shipped to the wrong address and apply a credit for the extra charge for this past month. The extra modem has been removed, and you are all set.
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