Visitor
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1 Message
Direct message
My bill is now over $130 for gig internet. I want to get the new promotional price. Can I cancel my current plan and start a new plan? Or add a new plan at the promotional price and then cancel my old plan?
Visitor
•
1 Message
My bill is now over $130 for gig internet. I want to get the new promotional price. Can I cancel my current plan and start a new plan? Or add a new plan at the promotional price and then cancel my old plan?
EG
Expert
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119.7K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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4.5K Messages
2 days ago
I would be happy to review the account and current promotions with you. If you are looking at new customer pricing you would have to be without Xfinity services for 90 days to be considered a new customer. Please send me your first and last name and service address in a direct message @user_l25m8h
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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