Disaster Hold but still charged, now sent to collections

My home was destroyed by Hurricane Milton. The next day a customer service rep offered to put my home on "Disaster Hold." I immediately got an email confirming that I would be charged $0 per month for my service while I got stuff squared away. I was able to recover the router later that week and returned it immediately (I have that receipt). But for the next three months I continued to get charged. Once I had racked up $144.81 in fees, the customer service reps suggested I just cancel my account since even they couldn't figure out how turn off the charges. 

I have spoken with 35-50 different reps on 8-10 different [Edited: "Language"] phone conversations. EVERY SINGLE TIME I have to verify my account AND START OVER. Countless times they have dropped my call during a transfer. Countless times they have ASSURED ME that that the charges are wrong and "IT WILL BE TAKEN CARE OF."

But it is never taken care of. The charges show on my account today (LATE, BTW). And if I called right now the customer service rep will ask me if I want to pay the bill (that I don't owe).

Three weeks ago I got a text that my case was closed. But this turned out to NOT be the good news I thought.

Several days later I got another text that my bill had been sent to COLLECTIONS.

I spoke with the unhelpful rep from Harris & Harris collections firm today and they said I need to dispute it online. Of course the online form requires information that no one has shared with me. 

Today the XFinity rep created a dispute ticket for me and gave me "the phone number" for "COLLECTIONS." What do you think happened when I tried to call that new phone number? You guessed it! It was the same stupid Xfinity phone tree. Same automated [Edited: "Language"]; different phone number.

Unless someone can help me asap I am going to start calling lawyers and state government officials. 

XFinity does EVERYTHING IN ITS POWER to assure the customer that their problem will spiral down an INCOMPETENCE VORTEX. Their hope is that you get so fed up you quit.

Not me...