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user_fg97j8
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Wednesday, October 1st, 2025

Disconnection Confirmed, Still Being Billed

On 07/25/2025, I requested disconnection of my Xfinity services. An agent confirmed my account was inactive as of that date and that no services remained active.

Despite this, I was billed $347.20. Multiple agents later told me the balance was removed and promised to send written confirmation of a $0 balance and 07/25 disconnection date, but I never received anything.

I need this resolved immediately. Please provide written confirmation that my account was disconnected on 07/25/2025 and that my balance is $0. If this matter is not properly resolved I will seek legal assistance.

Escalation team please

Question

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Updated 

9 days ago

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XfinityOrlandoM

Official Employee

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2.6K Messages

9 days ago

Thanks for reaching out to us,  we do apologize for any inconvenience and if we didn't set the proper billing expectations.  Go ahead and send me a direct message with your first and last name and we'll get this resolved for you

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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