Visitor
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1 Message
disconnection due to out of state moving but bill charged
Dear Comcast Customer Solutions Team,
I am writing regarding my former Comcast account [Personal Info]. I moved out of state and canceled my service effective June 17, 2025 after talking with your two representatives two tiems. I notified Comcast of my move and disconnection multiple times by phone and by chatting and were assured that service was canceled and no further charges would be applied (I have a copy of conversation).
Despite this, I was billed after the disconnection date and recently received a notice from a collections agency for approximately $46.94. This is incorrect, as not only do I not owe a balance, but I am entitled to a refund for charges applied after June 17, 2025. I also got an billing statement issued July 5 and it says there is -50.06 balance but it was also applied a new one month bill.
I request the following actions immediately:
- Confirm service disconnection date as June 17, 2025.
- Process a refund of all charges billed after this date.
- Recall and close the collections account.
Provide written confirmation that my balance is $0 and the account is closed.
Please confirm within 7 business days. I would prefer to resolve this directly with Comcast rather than through regulatory complaints, but I will escalate if needed.
Thank you for your prompt attention.
Sincerely,
[Personal Info]
XfinityShawn
Official Employee
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1.9K Messages
1 month ago
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user_lo9xwg
Contributor
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21 Messages
1 month ago
I am dealing with the same issue, except I made several attempts at having them pro-rate my bill before the cancellation date. Multiple reps lied to me about the billing team having a ticket to fix my bill and then when I was charged the full months' service, I had to spend additional HOURS talking to several reps about a refund. I am STILL waiting to hear back about when I can expect this refund, despite several agents assuring me I should have it by now.
I am direct messaging with someone in response to my own post in this forum and all they've deigned to give me for information in the past 48 hours is "Upon reviewing the account, you have a credit balance of 63.34. The last bill that was generated on 8/6/25 for the billing cycle of 8/13-9/12 was for 107.05. We prorated the bill and credited the account from 9/12-8/30 in the amount of 47.86. A 15.00 credit was applied to the account, and .48 taxes and government fees were credited, giving you a credit balance of 63.34."
As if I'm not the one who chased down the agents via chat so that they could arrive at that credit amount....
After reviewing this forum, it almost seems like Xfinity purposely overcharges people who cancel, hoping that they don't care enough to ask for a refund and if they do, makes it impossible to get one at all. This company is full of dishonest, fraudulent employees. If you're reading this and have yet to enter into a contract with Xfinity, spare yourselves the exhaustion and financial manipulation and go elsewhere.
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