Disgraceful

I called in on three 3/16/25 to discuss moving from my house to an apartment in a different state. I was informed the Internet was not offered at my new location and I confirmed with the agent that there would be no early termination fee since no services were offered. I explicitly made sure to record the call just in case if anything went wonky. Here today is 4/4/25 and what do we have $170 early termination fee. I call in and I say hey this isn’t right before I even technically canceled my service. I confirmed that there was a no termination fee. (Again recorded the call.) The gentleman on the phone was so blasé and uncaring. He said the most he will do is discipline the two agents who misinformed me and that it’s my responsibility to pay this fee. How does he even sleep at night? I can’t ever imagine coming back to a company who would treat anyone this way. Which is wild as I’ve had Xfinity two other times totaling 6 years of paying into it. Well, at this point I can’t imagine ever coming back if services were offered.