Visitor
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3 Messages
Disgusted with xfinity
You just doubled my very limited cellular service fee with no explanation. The service is a nightmare, and it is not obvious how to speak to a live agent. I have been a customer for years and have to get rid of your ridiculously expensive service. Even my internet is slow, regardless of the speeds you claim.
You are a monopoly in Cambridge and exploit that fact. I will have no choice but to switch to internet and drop cable to reduce my bills and to find an alternative cell sell service.
XfinityJorge
Official Employee
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2.7K Messages
16 days ago
To get started can you send us a DM with your name and address?To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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