Dispute charges and please refund my payments from August 2024 to August 2025

My name is [Edited: "Personal Information"] and my late husband’s name is [Edited: "Personal Information"]. He

died on July 29, 2024. Our mailing and current address is [Edited: "Personal Information"] with contact numbers of [Edited: "Personal Information"] and [Edited: "Personal Information"], respectively.

I am writing you this letter to dispute charges against my late husband’s Xfinity

account#[Edited: "Personal Information"] between August 2024 to August 2025.

Unbeknownst to me at the same token I was paying my current Xfinity account

on top of my husband’s account. This is not right!

I have had it, I feel like I was exploited while grieving for the loss of my late

husband. You see, immediately after the death of my husband: I personally

went to the Xfinity store at [Edited: "Personal Information"] on or about August 2024. My sole purpose of visit was

to report that my husband had passed away and close his Xfinity account. The

employee who handled my request created my new account, and told me that

I need to return the Xfinity router equipment and gadgets that came with it.

Since that visit in August 2024, you have resumed charging my credit card

against my husband’s Xfinity account; while at the same time paying my

separate subscription, monthly.

To make matters worse, I have been trying to resolve this problem, but each

time (8 times) I attempted to do so—I was put on hold for nearly an hour over

the phone. Xfinity representatives kept passing me around, one after another.

No one seemed to know how to help me until I sent snapshots of the credit

charge of my account, just recently.Again, not until recently is when I finally received the reference numbers of

ECM [Edited: "Personal Information"] and ECM [Edited: "Personal Information"]. Unfortunately, even with reference

numbers, your representatives are not able to resolve this outstanding issue.

The totalling amount of the charges against my late husband's Xfinity account

between August 2024 to August 2025 is $4,180.32. I demand a refund of the

same amount of $4,180.32.

These monthly charges were taken from my credit card ending with 4501,

automatically.

Please refund the following payments:

Aug 8, 2024

__$637.30

__

Xfinity retail 59043 Lakewood WA

Sep 08, 2024

__$307.82

Oct 30, 2024

__$304.10

Nov 30, 2024

__$285.95

Dec 30, 2024

__$266.19

Jan 30, 2025

__$297.01

Mar 02, 2025

__$297.01

Mar 30, 2025

__$297.01

Apr 30, 2025

__$291.01

May 30, 2025

__$297.01

Jun 30, 2025

__$299.24

Jul 30, 2025

__$299.24

Aug 30, 2025

__$299.24

Again, a grand total of $4,180.32 needs to be refunded back to me.