Visitor
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1 Message
Dispute with my July 2026 bill - fraudulent charges
Hello,
In June 2025, I signed up for internet services and was informed by the customer service agent, Vivian, via text that I would be paying $50 per month for my first year. To my shock, in December 2025, my monthly bill increased to $70 per month. Earlier today, I was surprised to learn that Xfinity charged me $100.87 for the July bill. when I contacted customer support, they tried to misrepresent the facts that my contract expired and that's why the price increased. Which is not true. I saved all my text messages, online billing and transaction history and if Xfinity is not willing to settle this dispute, the next step is filing a complaint with the attorney general's office and the utility commission.
XfinityAngie
Official Employee
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2.8K Messages
11 days ago
Please send us a DM with your name and address.
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1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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