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user_n4igdi
1st Topic

Visitor

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2 Messages

09/16/2026 7:10 PM

Documented Billing Error

I’m requesting assistance from Executive Customer Relations regarding my Xfinity account.
I’ve already attempted standard support channels and need a clear, documented resolution related to billing and account accuracy. I have a documented billing error. 

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6 days ago

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XfinityAmandaB

Official Employee

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3.5K Messages

6 days ago

 

user_n4igdi Thank you for stopping in for help with your billing concerns. Having issues getting anything addressed is not the experience we want any customer to have, and we appreciate you stopping in and making a post so we can better assist. Since we are a community-focused page, we do try to resolve issues as much as we can in public before asking customers to come into private so we can discuss account-specific details. With that if you could tell us a little more about the issue, we can make sure you get the help you need.  

 

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user_n4igdi

Visitor

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2 Messages

I have been over charged $37.95 a month for equipment that I do not have. I called Xfinity and was offered a credit of $50 and told they cannot do anything else. I have been over paying for AT LEAST 36 months. I would like to speak with someone in regards to a credit / refund for the over payment.

I am not accepting a $50 courtesy credit as resolution of a billing error that has resulted in approximately $1,366.20 in erroneous charges over 48 months. 

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6 days ago

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XfinityLinda

Official Employee

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2.8K Messages

@user_n4igdi We can look into this further for you. Please send us a Direct Message with your name and complete service address. 

 

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon. 

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

 

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

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