Does Xfinity have an email address or a non-800 number I can call to speak to a live American?

I am dealing with a billing issue that needs to be resolved, I can't pay my bill. My auto-pay isn't working, they say there's an issue with the card, there isn't. I have tried alternate cards/paying methods, all declined.

I have no patience for the call agents on the 1-800 number, I can't understand a word they say and apparently they can't understand me. I don't like Xfinity assistant or the DM system, I'm currently on a DM with someone and they won't stay online and keep disappearing. Don't tell me I can pay my bill at an Xfinity store, I am homebound.

I would prefer a response from a fellow customer, NOT from an Xfinity representative.

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wdc2998

Regular Visitor

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17 Messages

1 month ago

Long story short, my auto payment was declined because of an issue with the bank who issued the card. This has since been resolved, however I still cannot make a payment using that card. (My bill is overdue.} I have tried a different card, also declined for absolutely no reason, checked with the bank who issued that card, no problems on their end.

I need to speak to or have an email exchange with a live person who is local, I don't do live assistant, and I can't deal with your live agents, I cannot understand them or make them able to understand me. (I'm assuming they are overseas._

Note: This comment was created from a merged conversation originally titled I need help with a billing issue

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XfinityJorge

Official Employee

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1.7K Messages

wdc2998 Thank you so much for using our Forums to contact us and we are sorry to hear about the recent issues with the payment. We are here to work with you to make sure we clear things up. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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wdc2998

Regular Visitor

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17 Messages

I tried that, no response, I'm not sure I did it correctly, I would really prefer a e-mail or telephone exchange, preferably e-mail, I despise speaking on the telephone.

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1 month ago

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wdc2998

Regular Visitor

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17 Messages

How do I close DM and start a new conversation? I was speaking to someone XfinityJorge and he disappeared.

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1 month ago

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wdc2998

Regular Visitor

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17 Messages

Can someone please help me, this is the worst customer service I've ever seen. I don't want to have my account cancelled for not paying my bill or have to pay a large late fee. I have tried every credit card/payment method I have and they are all being declined. Could it be a website issue?, I know for a fact the payment methods are good.

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1 month ago

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wdc2998

Regular Visitor

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17 Messages

I am begging for help, all my cards are being declined, there is nothing wrong with them, something is wrong with my account. I need to pay my bill, it is already overdue. I need to speak to someone about this ASAP, the only other choice I have would be to take the bill to an Xfinity store, this is not an option, I am homebound. SOMEONE PLEASE HELP ME!

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1 month ago

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Billing

wdc2998

Does Xfinity have an email address or a non-800 number I can call to speak to a live American?

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