Double Billed for 8 months and waiting for 6 months for a refund

Disconnected Account # ending in - [Edited: "Personal Information"]

Current Active account # ending in - [Edited: "Personal Information"]

Double charge Months - March 2025 - November 2025

Account ending in [Edited: "Personal Information"] should have been disconnected March 2025 when new account ending in [Edited: "Personal Information"] was activated . However Comcast kept billing me for the old account and also the new account until November 2025 which when they disconnected it and stopped the Auto pay . 

- First ECM - [Edited: "Personal Information"] - Opened in January 2026 , now they have no record of it or team cannot find it 

- Contacted Customer service in May 2026 to check on status - Said will be resolved in 14 days 

- Contacted Customer service again 09/17/2026 and after 1.5 hrs getting bounced off by 3 agents who heard my story , put me on hold and then miraculously would be picked up by another agent who I had to repeat my whole story to and then again . Finally I got someone who made another ECM ticket [Edited: "Personal Information"] , and trust me when I say , all 3 agents were so confident that they would solve it . So after the third agent created [Edited: "Personal Information"], literally 10  mins after the call , The ticket gets closed .. WOW !!! Screenshot below 

[Edited: "Personal Information"]

DAY 2 : 

I call back again today 09/18/2026 - Again I am bounced 2 times (put on hold and then a new person) and then finally after 1.45 hrs of explaining and waiting I get a "Supervisor" . At this point this is all with the offshore team and they tell me they have no leverage to authorize a refund of more than $150 and I kept telling them , send me to the US but NO .. they keep  rotating me with the Offshore team . She creates a ticket [Edited: "Personal Information"]

Now I get the Offshore Supervisor , after 25 mins , she says she is gonna refund me some equipment cost that they deducted , even though I have a receipt of return (which I have no clue about ) but ok . I finally see a credit on my account . 

For the rest of the $1100 in double bills (amounts circled in my statement below) she created another ticket [Edited: "Personal Information"]. She said that the earlier tickets were created wrong and the one she created now is accurate and to the right team . 

It's 6 PM CST now , 7 hours after that last call and the digital ticketing system shows me that the ticket does not exist . I am at my wits end with this . 

How is it legal or ethical for COMCAST to keep over $1100 due to billing issues on their end . One service to one home = 1 Billing amount . 

This needs to be resolved by someone who can and has the power to do so . 

It does not take 5 hrs of cumulative calls , 7 offshore agents and 6 ECM tickets (none of which are now in the system) to figure out billing between 2 accounts for the same service address. 

Below is the screenshot of the billing statement showing amounts been taken for the old account and are circled in RED 

[Edited: "Personal Information"]

[Edited: "Personal Information"]

[Edited: "Personal Information"]