3 Messages
Double billed for Netflix
Checked my bill, and I pay for the StreamSaver (Netflix, Peacock, Apple TV) at $15 per month. I also pay $10 for Netflix Standard per month. This is double dipping and is shady billing practices. I checked my Netflix account and it says all billing should go through Xfinity. I have no other subscription. How do I get rid of this extra $10 fee for Netflix? Otherwise I'm cancelling the StreamSaver.
XfinityJanelle
Official Employee
•
1.8K Messages
3 months ago
Hey @user_ttm6yp , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your billing of Netflix. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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