Visitor
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1 Message
Double charged
Hello I have been double charged since June, which is strange because I moved in april. I think it might be a multiple address issue, or it could also be a change in plans. Regardless, id like to resolve this manner and be refunded for the correct amount, or used as advance payments.
XfinityKei
Official Employee
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1.9K Messages
8 days ago
Hello and thanks for bringing your bill and charge concerns to our attention. @user_a1n02g I can resolve this for you. Can you please direct message me your first and last name along with your full service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
(edited)
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